Policies :
(By booking an appointment with Skinwiz Studio, you acknowledge that you have read, understood, and agreed to all studio policies below.)
Reservation:
Facial treatments are available by appointment only. Walk-ins are accepted based on availability. We recommend booking in advance to secure your preferred date and time.
A valid credit card is required to reserve all appointments. Appointments are not confirmed until the required card information has been provided.
Gratuities
Service prices do not include gratuity. Cash gratuities of 18–25% of the service’s regular price before any discounts, promotions, credits, or package pricing are customary and greatly appreciated. Gratuity is voluntary and may be adjusted based on your satisfaction.
Late Arrivals:
Please arrive 10–15 minutes before your scheduled appointment.
Late arrivals will not receive additional treatment time. Your service will end at the originally scheduled time, and the full service price will still apply.
Arrivals 15 minutes or more after the scheduled start time may be canceled and treated as a same-day no-show. The applicable cancellation or no-show fee will be charged. Repeated late arrivals may affect your ability to schedule future appointments.
Same Day No show/Cancellations/Rescheduling
Your appointment time is reserved especially for you. Please provide at least 24 hours’ notice if you need to cancel or reschedule.
Cancellations or rescheduling requests made within 24 hours of the appointment, as well as no-shows, will be subject to a $50 fee.
Clients with repeated no-shows or unpaid cancellation fees may not be permitted to schedule future appointments.
Outside of business hours, please contact us by email at skinwizstudio@gmail.com or by text at (929) 427-5216.
Thank you for your understanding and cooperation.
Losses or Damages
Skinwiz Studio is not responsible for lost, stolen, or damaged personal belongings. Please keep valuables with you and check that you have all your belongings before leaving.
Refund
All payments for completed services and prior transactions are final and non-refundable.(SERVICE SERIES, PACKAGES, STORE CREDIT, AND RECHARGE BALANCE POLICY please see below.)
Gift cards and gift certificates are non-refundable and may not be redeemed for cash.
SERVICE SERIES, PACKAGES, STORE CREDIT, AND RECHARGE BALANCE POLICY
1. General Payment Requirement
All Skinwiz Studio service series and packages must be paid in full at the time of purchase. Deposits, installment payments, and partial payments are not accepted for series or package purchases unless Skinwiz Studio expressly agrees otherwise in writing.
The terms, pricing, services, number of sessions, promotional benefits, and other conditions disclosed at the time of purchase apply to that purchase.
2. Completely Unused Series and Packages
A service series or package that has been paid in full and remains completely unused may be cancelled for any reason within thirty (30) days of the original purchase date.
When an eligible cancellation request is approved within this thirty-day period, the amount actually paid by the purchaser will be refunded to the original payment method. Refund requests may be submitted by phone, email, or in person at Skinwiz Studio.
A series or package is considered completely unused only when no paid or complimentary service, session, treatment, consultation, product, add-on, reward, benefit, late-cancellation charge, or no-show charge associated with the purchase has been redeemed, received, or deducted.
After thirty (30) days from the original purchase date, an unused series or package is non-refundable and non-exchangeable.
Skinwiz Studio may, but is not obligated to, approve a one-time conversion of the amount actually paid into Skinwiz Studio store credit as a courtesy. Any such conversion is entirely discretionary and must be expressly approved in writing by the owner or an authorized manager of Skinwiz Studio.
Store credit issued in connection with a cancelled series or package may be used only toward eligible, regularly priced individual services. It may not be used to purchase or pay for:
Another service series or package;
A promotional package or special offer;
A membership;
A recharge or prepaid-balance program;
A gift card;
Retail products;
Taxes or fees;
Gratuities; or
Any other excluded item.
Store credit may not be combined with any other promotion, discount, reward, complimentary benefit, or special pricing arrangement.
No price difference will be refunded or issued as cash, additional credit, points, rewards, or promotional value, except where required by applicable law.
3. Used Series and Packages
A service series or package is considered used once any portion of the purchase has been redeemed, received, applied, or deducted.
This includes, without limitation:
A paid service or treatment;
A complimentary session;
A bonus treatment;
A promotional add-on;
A consultation credited toward the package;
A product included with the purchase;
A reward or promotional benefit;
A late-cancellation charge; or
A no-show charge.
Once any portion of a series or package has been used, the purchase is final.
Used series and packages are:
Non-refundable;
Non-exchangeable;
Non-transferable;
Not eligible to be converted into another service, package, promotion, membership, store credit, recharge balance, or prepaid balance;
Not eligible for a price adjustment;
Not eligible for promotional matching; and
Not eligible for a retroactive discount.
Unused sessions remaining in a used series or package may not be separated, individually valued, refunded, exchanged, transferred, converted, or applied toward another purchase.
Unused sessions may not be exchanged for:
A newly introduced package;
A lower-priced package;
A later promotion;
An anniversary offer;
A membership offer;
A recharge promotion;
A seasonal promotion; or
Any other discounted or special-priced arrangement.
A change in the client’s schedule, availability, financial circumstances, residence, service preference, preferred provider, treatment goals, or interest in another service or promotion does not create a right to a refund, exchange, transfer, price adjustment, extension, or store credit.
Exceptions may be made only where required by applicable law or when expressly approved in writing by the owner or an authorized manager of Skinwiz Studio.
An exception granted for one client, purchase, or circumstance does not establish a policy, precedent, or entitlement for any other client or transaction.
4. Complimentary Products and Promotional Benefits
If a complimentary or promotional retail product was provided in connection with a series, package, recharge, membership, or promotional purchase, the product must be returned unopened, unused, undamaged, and in its original condition before any otherwise eligible refund may be processed.
If the product cannot be returned in that condition, its full regular retail value may be deducted from any otherwise eligible refund or store credit.
Complimentary services, bonus treatments, free add-ons, promotional balances, gifted benefits, rewards, and similar incentives do not have a separate refundable cash value.
The redemption or use of any complimentary or promotional benefit may cause the related package or recharge purchase to be considered used.
5. Promotions and Combining Offers
Series, package, membership, store-credit, and recharge discounts may not be combined with any other promotion or discount unless the specific written offer expressly states that combining is permitted.
This restriction includes, without limitation:
Introductory offers;
New-client offers;
Coupons;
Referral rewards;
Loyalty rewards;
Complimentary upgrades;
Special-event pricing;
Anniversary promotions;
Seasonal promotions;
Influencer offers;
Membership pricing;
Recharge discounts; and
Other discounted packages or services.
Only one discount, promotion, or special pricing arrangement may be applied to an eligible service or transaction.
Promotions are valid only during the stated promotional period and are subject to the specific written terms of the offer.
Skinwiz Studio does not provide retroactive discounts, promotional matching, price matching, refunds, credits, complimentary benefits, or package conversions based on a promotion or price change introduced after the original purchase date.
A previously purchased series, package, membership, recharge, or prepaid balance may not be:
Cancelled;
Returned;
Repriced;
Rebooked;
Reissued;
Exchanged;
Upgraded;
Downgraded;
Restructured; or
Converted
for the purpose of receiving or benefiting from any promotion, discount, bonus, lower price, newly introduced package, recharge program, membership benefit, or special offer made available after the original purchase date.
This restriction applies regardless of the reason given for the requested change and regardless of how the later offer is described.
No retroactive promotional adjustment will be provided, except where required by applicable law.
6. Package Pricing and Recalculation
Package discounts are provided in exchange for the client’s commitment to purchasing the complete series.
Individual sessions included within a package do not have a separate refundable cash value and may not be independently refunded, sold, transferred, exchanged, or converted.
If Skinwiz Studio approves an exception requiring a package to be recalculated, all services and benefits already received will be recalculated at their regular, non-discounted prices in effect on the original purchase date.
Before determining whether an eligible remaining balance exists, Skinwiz Studio may remove or deduct:
Package discounts;
Promotional discounts;
Complimentary services;
Bonus treatments;
Free add-ons;
Rewards;
Promotional credits;
Gifted balances;
Complimentary products; and
Any other benefit received in connection with the purchase.
Any remaining balance approved by Skinwiz Studio will not exceed the amount originally paid by the purchaser.
7. Store Credit
For purposes of this policy, store credit is a non-cash account credit that Skinwiz Studio may issue after approving an eligible cancellation, adjustment, or exception.
Store credit is separate from a recharge balance, promotional balance, gift card, service series, and package.
Unless otherwise stated in writing by Skinwiz Studio, store credit:
May be used only toward eligible, regularly priced individual services;
Is non-refundable;
Is non-transferable;
Cannot be redeemed for cash, except where required by applicable law;
Cannot be used to purchase another store credit;
Cannot be used to purchase a package, series, membership, recharge, gift card, or promotional offer;
Cannot be applied toward gratuities, taxes, or fees; and
Cannot be combined with another promotion or discount.
Store credit may not be divided between multiple client accounts, transferred to another client, resold, or used by another person without prior written approval from the owner or an authorized manager of Skinwiz Studio.
8. Recharge and Prepaid Balances
A recharge or prepaid balance may consist of:
Funds actually paid by the client; and
A separate promotional, complimentary, gifted, or bonus amount, when applicable.
Unless the specific recharge offer states otherwise in writing, recharge discounts apply only to eligible individual services purchased at Skinwiz Studio.
Recharge balances and recharge benefits may not be used, directly or indirectly, to:
Purchase another recharge;
Purchase a service series or package;
Purchase a promotional package;
Purchase a membership;
Purchase a gift card;
Purchase another prepaid balance;
Pay gratuities;
Receive cash back, except where required by applicable law;
Obtain a retroactive adjustment for a previous purchase; or
Be combined with another discount or promotion.
Retail products, taxes, fees, promotional services, and other exclusions may apply depending on the specific recharge offer.
A transaction may not be divided between multiple payment methods, multiple client accounts, or multiple transactions for the purpose of avoiding the restrictions in this policy.
Recharge funds, discounts, and benefits may not be shared, pooled, sold, transferred, or divided among multiple individuals or accounts.
9. Refunds of Recharge Balances
A recharge balance that remains completely unused may be cancelled within thirty (30) days of the original recharge date.
Only the amount actually paid by the purchaser is eligible to be refunded to the original payment method.
Promotional, complimentary, gifted, bonus, or reward amounts are non-refundable and do not have refundable cash value, except where required by applicable law.
A recharge balance is considered used once any portion of the paid balance, promotional balance, recharge discount, bonus benefit, complimentary service, reward, or other associated benefit has been redeemed or applied.
Once any portion of a recharge balance or its associated benefits has been used, the recharge purchase is final and is non-refundable, non-transferable, and non-exchangeable, except where required by applicable law.
If Skinwiz Studio approves an exception or a refund is required by applicable law:
All services previously purchased using the recharge balance or recharge discount will be recalculated at their regular, non-discounted prices;
All promotional, complimentary, gifted, reward, and bonus amounts will be removed;
The full value of any discounts, benefits, products, or services already received will be deducted from the amount actually paid; and
Only the remaining eligible portion of the purchaser’s originally paid funds, if any, will be considered for a refund.
The refund amount will never exceed the amount originally paid by the purchaser.
10. Future Recharge Programs and Pricing Changes
Recharge benefits, eligible services, promotional discounts, bonus structures, and exclusions apply according to the written terms presented at the time of purchase.
Future recharge programs, anniversary promotions, limited-time offers, newly introduced packages, memberships, bonus programs, and pricing changes do not apply retroactively to a previous purchase.
An existing recharge or prepaid balance may not be cancelled, converted, exchanged, restructured, upgraded, downgraded, or transferred into a later recharge or promotional program because the later program provides:
A different discount;
A larger bonus;
A lower price;
Different eligible services;
Additional benefits; or
More favorable terms.
Skinwiz Studio reserves the right to introduce, modify, suspend, or discontinue future promotions and recharge programs.
Any such change will not reduce the amount of eligible paid funds already credited to an existing client account, except where required or permitted by applicable law.
11. Account Ownership and Transfers
The purchaser or designated recipient of a series, package, store credit, membership, recharge balance, promotional balance, or complimentary benefit must be identified at the time of purchase.
Once the purchase is completed, the designated user may not be changed, substituted, or replaced without prior written approval from the owner or an authorized manager of Skinwiz Studio.
Series, packages, sessions, store credits, recharge balances, promotional credits, rewards, and complimentary benefits may not be:
Shared;
Resold;
Gifted after purchase;
Transferred;
Divided among multiple people;
Combined between accounts; or
Used by another person
without prior written approval from the owner or an authorized manager of Skinwiz Studio.
Clients are responsible for promptly reporting suspected unauthorized use of their accounts.
12. Appointment Cancellations, Rescheduling, and No-Shows
Appointments booked using a series, package, store credit, recharge balance, membership benefit, or promotional benefit remain subject to Skinwiz Studio’s appointment cancellation, rescheduling, late-arrival, and no-show policies.
When permitted under the applicable appointment policy, a late cancellation, same-day cancellation, rescheduling request, late arrival, or no-show may result in:
The deduction of one package session;
The deduction of the applicable service value;
The loss of a promotional benefit; or
The charging of an applicable cancellation or no-show fee.
A session, service value, balance, or benefit deducted because of a late cancellation or no-show is considered used and is not refundable or restorable.
13. Policy Acceptance and Authorization
This policy must be presented or made reasonably available to the purchaser before payment is completed.
Acceptance may be documented through:
A handwritten signature;
An electronic signature;
An electronic checkbox;
An online checkout confirmation;
A digital consent form;
A signed receipt; or
Another written acknowledgment maintained by Skinwiz Studio.
By completing the purchase, the purchaser confirms that the purchaser had an opportunity to review this policy before payment and agrees to its terms.
Failure to read the policy after it has been clearly presented does not cancel or modify the purchaser’s agreement.
No employee, receptionist, service provider, independent contractor, or other representative has authority to waive, amend, or make an exception to this policy unless that person has been expressly authorized to do so by Skinwiz Studio.
Verbal statements, informal conversations, social media messages, or other informal communications do not modify this policy.
Any amendment, waiver, refund exception, transfer approval, or other exception must be expressly stated in writing and approved by the owner or an authorized manager of Skinwiz Studio.
14. Records and Policy Version
Skinwiz Studio’s appointment, payment, treatment, and account records will be used to determine:
The original purchase date;
The amount paid;
The services or benefits redeemed;
The remaining sessions;
The remaining balance;
The promotional benefits used;
Late cancellations;
No-shows; and
Other relevant account activity.
Documented clerical or payment-processing errors may be corrected by Skinwiz Studio.
The version of this policy accepted at the time of purchase will govern that purchase.
Any later change to this policy will apply prospectively and will not retroactively alter the material terms of a completed purchase, except where required by applicable law.
15. General Terms
By purchasing or using a service series, package, store credit, recharge balance, prepaid balance, membership benefit, promotional credit, or complimentary benefit, the purchaser and recipient acknowledge and agree to this policy and any additional written terms disclosed at the time of purchase.
If this policy conflicts with the specific written terms of a particular promotion, package, recharge program, or membership, the more specific written terms will apply to that purchase.
Skinwiz Studio reserves the right to review and deny requests involving:
Suspected misuse;
Repeated requests for retroactive adjustments;
Unauthorized account sharing;
Unauthorized transfers;
Attempts to divide or restructure transactions;
Payment disputes;
Misrepresentation; or
Attempts to circumvent package, recharge, promotional, or account restrictions.
If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Nothing in this policy limits any consumer right that cannot legally be waived under applicable federal, state, or local law.